Hope that this helps those that are like me and lost everything after months of hard work and time and that our loss benefits others into being more proactive so they do not loose their game.Īnnatar wrote:Aww, what a pity it didn't work. praying it doesn't but we are talking about computers so probably will sooner or later. money spent to get items/gems prior to the loosing of the items).Ģ - From now on make sure that you definitely create a duplicate SAVE file, but put it on a different computer or device (like a disk, usb stick, just something) so that you can reinstall if this ever happens again. So that means two things for all of us that lost everything.ġ - There is nothing that they can do to replace the missing items (incl. If you have any other questions or concerns feel free to reply directly to this email to get in contact with me. The only way to get that information back is to have manually backed up the save information on the computer to a different location before it had issues. I do apologize about that and know it's never a good thing to lose information in a game. Sadly when this happens there isn't anything we can do since that information is stored on the computer itself. Usually when issues like this show up it is a result of the save data information having been corrupted or damaged, most often caused by the game not shutting down properly. I'm sorry to hear you ran into this issue and will definitely help out however I can. It sounds like your daughter updated My Sining Monsters but when she went back to play later in the day the save information was gone. Save regularly and you will never loose your progress again!Īs promised here I am letting you know what response I got from BFG regarding the lost progress. Delete the files in the game file C:\Users\\AppData\Roaming\BBB\MySingingMonsters/1Īnd start the game up…you will be at the beginning.ĭO NOT DELETE THESE FILES UNTIL YOU ARE POSITIVE YOU HAVE THEM SECURLY IN YOUR SAVED FILE FOLDER Now you can either go back to playing your game or If you want to start the game over. If you are having trouble finding this file do a search on your comp for “BBB” and you should be able to find it.Īfter you have located the file ‘1’, there will be 11 or 12 files in there depending on what level you are at.Ĭopy these files into the MSM file folder you made, click save.
If you save your profile regularly, in the event of a crash, your monsters will be safe!ġst create a folder ~ MSM and place it on your desktop or somewhere you have easy access to it.Ĭ:\Users\\AppData\Roaming\BBB\MySingingMonsters/1ĭepending on what system you are running, the wording might be slightly different from the above…some might have ‘Application Data’ spelled out, as an example. There is a way to save your profile and or start the game over. This information has been posted on other Forums, so i don't think this should be against tos.
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